The Manager, IT Infrastructure and Security, leads the planning, implementation, and day-to-day management of plant-wide IT infrastructure and security operations. This role assists in initiatives that enable production compliance while providing guidance to a small IT team at the site. The position contributes to annual IT plans and budgets aligned with operational goals. This role will be at MOBIS, Savannah Plant (MSV).

(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

1. IT Infrastructure and Security Operation:

• Manage IT infrastructure and security, including desktop, server, storage, backup, UPS, LAN/WAN, switches, and data center facilities
• Monitor system availability, performance, and backup status of IT infrastructure
• Troubleshoot and resolve hardware, software, and network problems promptly to minimize downtime
• Assist complex and/or urgent MES IT infrastructure tasks
• Maintain corporate security measures across all IT infrastructure in collaboration with the IT Security team
• Conduct procurement of IT infrastructure assets
• Perform regular disaster recovery and failover testing with relevant parties

2. IT Help Desk and Deskside support:

• Oversee daily operations of the IT help desk and deskside support functions for user PCs
• Supervise the IT technician to ensure consistent and high-quality deskside support services
• Coordinate and improve onboarding process for new employees
• Maintain and deploy standardized PC images to ensure consistency and efficiency across devices
• Design and improve IT orientation and training material

3. IT Infrastructure and Security Project Management:

• Plan and oversee infrastructure expansion and upgrade initiatives to support company growth
• Coordinate infrastructure/security projects with global headquarters and partner project teams to ensure alignment and timely delivery
• Establish and manage system backup strategies and disaster recovery procedures to maintain data integrity and business continuity

4. Vendor Management:

• Manage the performance of external IT service partners, covering service desk, desktop, server, storage, and network/security system support
• Collaborate with server, storage, and network equipment vendors to coordinate incident resolution and escalations

5. Documentation and Reporting:

• Develop and enforce IT policies and procedures to safeguard the company’s infrastructure and data
• Maintain accurate and up-to-date documentation, including infrastructure configurations, network diagrams, operational procedures, and asset inventories; conduct regular audits to ensure compliance
• Prepare comprehensive reports on system performance, security incidents, and infrastructure upgrades
• Provide recommendations for infrastructure improvements and cost optimization

6. Team Leadership:

• Manage IT specialist and security personnel while providing guidance, training, and support to ensure the successful implementation and operation of IT and Security

Supervisory Responsibilities:

Yes

(The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Education & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience as an IT Infrastructure or Security Engineer or similar role in a corporate environment, preferably in the automotive industry.
• 2+ years of experience as an IT Infrastructure or Security project manager or similar role in a corporate environment, preferably in the automotive industry.
• 2 years or more of experience in people management

Required Knowledge, Skills, & Abilities:

• Strong verbal and written communication skills
• Extensive experience in managing internal and external customer demands
• In-depth knowledge of IT infrastructure/security architecture, components, and protocols for server, storage, and network equipment
• Strong experience with end-user computing environments, including Microsoft 365 and MECM
• Thorough understanding of cybersecurity frameworks, principles, and industry best practices
• Exceptional analytical, problem-solving, and technical troubleshooting abilities

Preferred Education & Experience:

• Bilingual speaker (English and Korean) is a plus.